Introduction to “Alumex store”
Alumex Store is an e-commerce website which was developed by Alumex PLC. The Purpose of this platform is to provide a fast, secure and a convenient shopping experience to Sri Lankans by bringing in internationally accredited Alumex products to the doorstep.
Alumex store – terms and conditions
Access to the website and registration with Alumex Store
The ‘Alumex Store’ website is compatible with every any device with wigan active internet connection.
‘Alumex Store’ requires customers to register and create a personal account with/on ‘Alumex Store’, in order to gain full access to and use all the features and services provided by ‘Alumex Store’. For this purpose, the customer will be required to fill in and complete all the mandatory details/fields of information required by the website, truthfully and accurately, in order to register as an ‘Alumex Store’ customer/user. ‘Alumex Store’s authorized administrator may, at its sole discretion, de-register any customer/user if any information furnished by any registered customer/user is found to be false, untrue or incorrect.
Any person who registers with/on ‘Alumex Store’, will have full access to the full range of products and prices offered on/through ‘Alumex Store’ and shall be eligible for promotion(s)/special offer(s) provided by ‘Alumex Store’. It is not mandatory for every customers who visits the ‘Alumex Store’ website to register. and Any person who is not registered with/on ‘Alumex Store’, may only view the products offered on ‘Alumex Store’, but will not be eligible, authorized or permitted to use the services offered to a duly registered customer of ‘Alumex Store’ or may have restricted access to a limited range of products offered on/through ‘Alumex Store’ or their prices, and will be ineligible for any promotion(s)/special offer(s) provided by ‘Alumex Store’.
By registering with the ‘Alumex Store’ website by creating a personal account on the ‘Alumex Store’ website, the customer/user agrees and acknowledges that:
All information submitted by the customer/user, including any personal information, is true, accurate and up to date, and that the customer/user will be solely responsible and liable for the accuracy of any information submitted for registration and/or in the course of using the services and features of ‘Alumex Store’;
The customer/user is over the age of 18 years as at the date of registering with/on ‘Alumex Store’ and has the legal capacity to contract with any person;
Any access to and use of the services and features of ‘Alumex Store’ by the customer/user will be subject to and in accordance with the laws and regulations applicable in the Democratic Socialist Republic of Sri Lanka.
The customer/user will be required to select a username and password in order to create a personal account and register on/with ‘Alumex Store’. The Username of the customer/ user will be the email address which provided by the customer/user at the point of registration.
Any user or customer shall not use ‘Alumex Store’ or any data/ information contained in or displayed on ‘Alumex Store’ or any of the products available through ‘Alumex Store’ for any illegal or unlawful purpose. In the event of; any unlawful access or usage of ‘Alumex Store’, retention, collection, conversion for usage, reproduction or distribution of any such data/ information contained in or displayed on ‘Alumex Store’ or any usage of the products available through ‘Alumex Store’, for any illegal or unlawful purpose by any customer or user, the liability shall solely be with the said customer or said user and neither Alumex PLC. nor ‘Alumex Store’ or any of its subsidiaries or assigns shall be liable for any such acts.
The customer/user accepts and acknowledges that protecting the security and maintaining confidentiality of the said username (email) and password shall be the sole responsibility of the customer’s or user’s sole responsibility.
Upon successful completion of registration and the creation of a personal account, the customer/user will receive an e-mail or text (SMS) message from Alumex Store website, confirming that the customer/user has successfully registered on/with ‘Alumex Store’. The customer/user shall thereafter be authorized to access and use all of the applicable features and services provided by the website.
Purchase of products on Alumex Store
The customer/user shall be responsible for reviewing and confirming any purchase prior to placing any order on ‘Alumex Store’.
Neither the Delivery Agent, Alumex PLC, shall be liable for any losses or damages caused as a result of the customer’s/user’s failure to review a purchase prior to placing an order on ‘Alumex Store’, or for any errors made by the customer/user with regard to any aspect of the order at the time of placing the said order, including, but not limited to, the types of the products ordered, quantities of products ordered, and the delivery address given by the customer/ user.
The acceptance and invoicing of all orders made by customers/ users on ‘Alumex Store’, and the delivery of the products and collecting of payments shall be undertaken solely and exclusively by the authorized Delivery Agent (assigned for that purpose by Alumex PLC).
A customer/user whose order has been duly accepted by sending an email/SMS via ‘Alumex Store website’, is referred to here after in as “the Purchaser(s)”.
Alumex PLC shall not be a party to any such transaction, agreement, contract, sale or purchase, by and between the Purchaser and such Delivery Agent, resulting or arising from any order placed via ‘Alumex Store’.
The Purchaser will not be permitted to cancel, alter, modify or vary any order made through ‘Alumex Store’ after the said order has been accepted and invoiced by the Website and notified to the Purchaser through ‘Alumex Store’, unless expressly permitted and allowed by ‘Alumex Store’. Any such permitted alterations, modifications, cancellations or variations can be made to the orders of the Purchasers only at the sole discretion and approval of ‘Alumex Store’.
Delivery and Acceptance of products ordered on Alumex Store
Advantis 3PL will be the Alumex Store Authorized Delivery Agent. Alumex Store shall not be responsible for the delivery of any orders by unauthorized distributors/persons or persons who are other than from Advantis 3PL.
The ‘Alumex Store’ will use its best endeavors and shall make all reasonable attempts be liable to deliver the products within a specified time period, if a time period for delivery is expressly specified by the Delivery Agent, or has been agreed to by and between the Delivery Agent and the Purchaser at the time any particular order is placed and accepted. The Delivery Agent shall undertake the responsibility of delivering the products during regular working hours on working days, except on Sundays, Public Holidays and Mercantile Holidays.
The products will be delivered to the address registered under the customer’s/user’s personal account or any other location as expressly agreed to by and between the Delivery Agent and the Purchaser. The Delivery Agent shall not be liable for any loss or damage suffered by the Purchaser due to failure on the part of the Purchaser to accept delivery of an order at the Purchaser’s registered address or such other expressly agreed location between the Delivery Agent and the Purchaser.
The Delivery Agent (Advantis 3PL) shall have the discretion to accept or refuse to accept an order placed through ‘Alumex Store’, and the Delivery Agent shall be entitled to refuse an order in the event that the Alumex Store does not possess adequate stocks or is unable to service the order for any other legitimate reason.
The delivery of the products will be accompanied with an Invoice issued by the Delivery Agent. The Purchaser shall place his signature on the said Invoice when accepting or taking possession of the products, and retain the original copy and hand over the duplicate of the same to the Delivery Agent or Delivery Agent’s authorized representative(s).
The Purchaser is responsible for physical verification of the products delivered prior to accepting delivery of same, and the Purchaser shall not be entitled or permitted to reject or return the product(s) after delivery of the product(s) has been duly accepted.
The Purchaser is entitled to reject any products or part of any products at the time of delivery, in the event that the products or their quantities do not correspond to the order, or if the products or their packaging/labeling are damaged and/or destroyed and/or defaced and/or if the goods are not in good/merchantable order or condition.
Payment for products ordered on Alumex Store
The Purchaser acknowledges that the method of payment shall be cash on delivery or any other mutually agreed form of lawful payment, and agrees to pay the Delivery Agent or his representative(s) the due price of the order (as invoiced) upon the delivery of the products at the registered address of the customer/user or at such other expressly agreed upon location between them.
Extent of Liability of Alumex PLC
Alumex PLC shall not be liable for the condition, quality or fitness for purpose of the products delivered by the Delivery Agent, and any liability of Alumex PLC with regard to the condition of the products shall be limited/confined to liabilities imposed by law on manufacturers of such product(s).
Alumex PLC shall not be liable, in any manner whatsoever, for any transaction between the Delivery Agent and the customer(s) / user(s) or Purchaser(s), in respect of servicing orders made through ‘Alumex Store’. The servicing of orders made on/through the ‘Alumex Store’ website, including accepting, invoicing, delivery of goods, payment and collection of payments, shall be the sole and exclusive duty, responsibility and liability of the Delivery Agent, and all consequent transactions shall be regarded, at all times, as transactions between the Delivery Agent and the customers/users and/or the Purchaser.
Alumex PLC shall not be responsible or liable for the acceptance, refusal, invoicing, delivery of products, payment or collection of proceeds by the customer/ user or Delivery Agent as applicable in the specific instances, in respect of such orders made via the ‘Alumex Store’ website or consequent transactions, or any loss or damage arising therefrom or in connection therewith.
The liabilities of Alumex PLC shall be limited to the following:
Proper maintenance of ‘Alumex Store’ Website and its related components.
For maintaining confidentiality and protecting ‘Alumex Store’ against Unauthorized access, use or disclosure of any personal information or data submitted by any registered customer/user, for the purpose of registering with/on ‘Alumex Store’. However, the use of any such information/data by Alumex PLC and/or any Authorized Delivery Agent, in order to communicate directly with the relevant customer/user and/or Purchaser, with regard to any matter, product or promotion pertaining to ‘Alumex Store’, shall not constitute unauthorized use or disclosure of such information or data.
Provided however, that Alumex PLC shall not be responsible or liable for any form of loss, damage, harm or injury whatsoever, caused to any registered customers/users and/or Purchaser(s) by Alumex PLC’s inability, failure, refusal or omission to comply with any of the aforesaid obligations and/or undertakings, if any such inability, failure, refusal or omission is caused by or as a result of and/or is attributed to:
Any significant failure/breakdown of the ‘Alumex Store’ Website, Alumex PLC server(s) or system(s), caused by or as a result of any accident, natural disaster, virus, malware infection, breach of cyber security or illegal hacking;
Telecommunication(s) or internet failure caused by any blocking, crashing, breakdown or stoppage experienced by the telecommunication or internet service providers for the ‘Alumex Store’ website or due to any action or omission of the Government of Sri Lanka or any Government or statutory agency, which causes the same;
Undue or prolonged absence of electricity/power from the National grid to the relevant area(s) in which the server(s) or system(s) of Alumex PLC;
Due to any routine, necessary or urgent maintenance, modifications or updates of the ‘Alumex Store’ website or in respect of the ‘Alumex Store’, Alumex PLC server(s) or system(s) that are necessary to operate the ‘Alumex Store’ website.
Any other act, event, omission or failure that is not within the reasonable control or purview of ‘Alumex Store’, Alumex PLC and/or due to any unforeseen act(s) or event(s).
Rights of Alumex PLC and the customer/ user
All proprietary rights of the products displayed, including all intellectual property rights thereto, and any intellectual property rights including economic and moral rights relating to any other published content, on ‘Alumex Store’, are owned by and vested in Alumex PLC.
Any registered customer/user may de-register from ‘Alumex Store’ at his/her discretion.
The ‘Alumex Store’ Website and all its related components, as developed by Alumex PLC, operate as a promotional platform for the products of Alumex PLC. ‘Alumex Store’ and all its related components do not constitute an independent or separate supply of products and services.
Additional Terms & Conditions due to the current Economic Situation
“Due to the prevailing situation in the country, please note that we may not be able to deliver your orders within our usual stipulated timeline. Kindly expect a delayed delivery.
“Only limited products from our portfolio may be available, due to the excess demand”
“Due to the influx of demand and visitors, there might be interruption in services on site. Kindly bear with us as we are trying to cater to all your requirements”